Why We Believe Omnidian Is the Future of Solar Service

The Missing Piece for New Battery & Inverter Brands in Australia

At Your Energy Answers, we work with dozens of OEMs looking to break into the Australian market. But one question keeps coming up: ``Who’s going to support our products once they’re in the field?``

This is where Omnidian delivers real value. As David Pethick explains in this clip, Omnidian provides trusted, local, onshore technical support — a non-negotiable for any manufacturer that wants to be taken seriously by Australian installers, retailers, and customers.

Whether you're launching a new battery, inverter, or smart energy system, Omnidian can be the difference between getting listed and being left behind.

Why Independent Maintenance Matters in Commercial Solar

At Your Energy Answers, we’ve seen it time and again — commercial solar systems are often left under-managed after install. Whether it's a retail chain, warehouse, or industrial site, relying solely on the EPC (installer) to handle ongoing maintenance can create a conflict of interest and compromise long-term system performance.

That’s why third-party service providers like Omnidian are becoming essential partners in the commercial space. In this clip, David Pethick explains why more asset owners are seeking independent, expert-led maintenance models — and how Omnidian is stepping in with scale, transparency, and no strings attached.

Why Great Service Requires a Truly Independent Partner

At Your Energy Answers, we often say: the company that sold you the system isn’t always the best one to fix it. Sales and service are two very different disciplines — and when they're bundled under one roof, it’s easy for priorities to get blurred.

In this clip, David Pethick explains why Omnidian deliberately separates itself from sales and installation. They don’t compete with retailers. They don’t sell hardware. They simply focus on one thing: delivering high-quality, unbiased after-sales service that puts the customer first — not the upsell.

From Technology to Boots on the Ground: Why This Merger Mattered

It’s one thing to monitor a solar system remotely — it’s another to show up and fix it. That’s where Solar Service Guys (SSG) changed the game. With over 17,500 site visits in a single year, a national network of electricians, and fully equipped warehouses and depots, SSG brought serious scale and reliability to solar maintenance in Australia.

In this clip, David Pethick explains how combining SSG’s mature field service capabilities with Omnidian’s tech-driven approach has created a true end-to-end service solution — from day-one commissioning to system end-of-life.

Grow Sales Without Losing Control of Your Customers

For many solar retailers, handing over service feels like handing over control. But what if the right partner could actually help you generate more sales — not fewer?

In this clip, David Pethick outlines how Omnidian’s proactive monitoring and remote diagnostics not only ensure better system performance but also surface high-quality upsell opportunities, like battery add-ons or system upgrades. Importantly, the customer always remains yours. Omnidian doesn’t sell or install — they simply help you deliver better service, build trust, and grow smarter.

Letting Retailers Focus on Sales — Without Dropping the Ball on Service

Providing great after-sales support is non-negotiable in today’s solar market — but running a full service department is expensive, complex, and often out of reach for growing retailers.

In this video, David Pethick explains how Omnidian helps solar businesses scale without the burden of in-house service operations. By aggregating thousands of systems into one managed portfolio, Omnidian delivers high-quality customer support, fault detection, and on-site service — all while letting you focus on what you do best: sales and growth.

Launching in Australia Without a Local Team? Here’s Your Shortcut.

For battery and inverter manufacturers entering Australia, the upfront costs of compliance and customer support can be a dealbreaker. Before you've even made a sale, you're expected to build a local support team, navigate CEC accreditation, and win over retailers — all with no guarantee of traction.

In this clip, David Pethick explains how Omnidian solves that problem. Acting as your onshore tech support solution, Omnidian offers a cost-effective, scalable way to meet service expectations from day one — while also building brand credibility with installers and partners.

You Focus on Sales and Product. Let Experts Handle the Service.

Solar retailers are built to sell. Manufacturers are built to scale production. But post-installation service? That’s where many businesses hit a wall — because it’s no one’s core focus… and yet absolutely critical to long-term customer satisfaction.

In this snippet, David Pethick lays out why service has become the industry’s blind spot — and how Omnidian steps in to support both sides of the equation. Whether you're a retailer juggling customer inquiries or a manufacturer prepping for surging demand, Omnidian ensures your systems are supported where and when it matters most.

Turn Service into a Sales Advantage with Back-to-Base Monitoring

Today’s solar buyers aren’t just looking for panels — they’re investing in peace of mind. That’s why back-to-base monitoring is fast becoming a critical differentiator for both retailers and manufacturers.

In this clip, David Pethick explains how the simple promise of 24/7 professional monitoring — with a real phone number to call — helps solar providers stand out from the crowd. No more “we’ll check it if something goes wrong” or “just use the app”. This is proactive support that builds trust, reduces churn, and turns happy customers into loyal advocates.

Trust, But Verify — Get a Third-Party Solar Health Check

Even if you trust your original installer, it’s completely reasonable to want a second opinion — especially as systems age or change hands. That’s where independent solar audits and health checks come in.

In this clip, David Pethick explains how Omnidian offers qualified, third-party inspections and reporting for homeowners and businesses. Whether it’s verifying a system you’ve inherited, checking performance, or preparing for a battery upgrade, Omnidian delivers clear, professional insights — without any sales agenda.

Buying Solar? Ask These 3 Questions First.

Not all solar systems are created equal — and the difference often comes down to what happens after installation. In this clip, David Pethick shares three critical questions every homeowner should ask their solar retailer before signing a contract:

What’s the warranty and who stands behind it?

Is there onshore tech support?

Does the system come with back-to-base monitoring?

If the answers are vague, missing, or outsourced — that’s a red flag. These questions can save you thousands and ensure your system performs for years to come.