When choosing a solar installation company, it is important to consider the longevity and reliability of the company. Solar installers with 8-10 years of experience are typically more reliable. They have dealt with the ups and downs of the industry and can provide ongoing support.
Local businesses understand their customers better and can offer personalised solutions instead of a one-size-fits-all approach.
The company needs to do an initial site visit. They should also give feedback during the quoting process. Additionally, having good after-sales service is important. You should think about the company's warranty and the reputation of the products they use.
Local solar installers can be more reliable providers
When comparing solar companies to carry out your solar installation, deciding which company to pick can be difficult. This FAQ will discuss the primary advantages of working with a local solar installer and their company.
These solar veteran companies have survived all the ups and downs in the industry. Many people don’t focus on the importance of this survival capability. This plays a crucial role in providing the necessary long-term support your system may require. Selecting a Clean Energy Council (CEC) approved solar installer is always a good place to start.
Opting for a local solar installer can eliminate any risk, resulting in smoother communication throughout the process. The seller will be there for the entire installation process. Local solar installers are more involved and understand your needs, providing better support for future tune-ups and maintenance.
One day, your monitoring might tell you your solar PV system is not performing up to scratch and that you are only getting half the electricity out of it because one string has stopped working. If you need help locating an installer, you can use our Company finder to find the right installer.
After-sales service is the key
If there are problems like warranty or roof damage, you should contact someone to inspect it. If you choose a company based solely on low cost, especially if they are located far away, they won’t profit much from your project.
In the future, when problems occur, these companies often struggle to send staff or contractors promptly. Choosing local companies that focus on long-term support and offer thorough feedback during the quoting process is crucial.
Customised solutions from local solar installers
Another advantage is that choosing a local solar company allows your system to be customised to your home. They can come to your house, check your roof, and suggest better options based on their knowledge of the area.
Quality trumps quantity for local solar installers. Solar systems perform best when designed to meet a specific site’s requirements. This is not the same for online companies, which may sometimes sacrifice minor details to move more products.
Some larger corporations are attempting to make going solar a cookie-cutter strategy. This is important to improve the efficiency of their workforce and their financial result. However, fully customising a system to your home’s specifications requires focus and effort. Companies far away and focused on many installations may not give enough attention and effort.
If the solar energy company refuses to visit your house for an inspection, they are not trustworthy. Additionally, if they claim to have advanced software, they are not worth your time.
If you do not get a real site inspection, if nobody comes to check how brittle your tiles are, if nobody actually checks the roof size and how the panels will fit, and if no one determines the best inverter location on site – do not conduct business with them.
Suppose you want to install battery storage or an electric car charger or expand your system with additional panels. For any of these jobs – a site inspection is a must.
A local company willing to come out is interested in a long-term relationship with them. If they are local solar installers, you can also go down to the showroom to discuss your ideas and needs and ask. Before signing an agreement with an installer, read our guide to know what you should be aware of about the business.
Online solar companies are to be avoided
Many online solar companies opt for the one solution fits all, also known as the “set it and forget it” strategy. Local solar installers are much more likely to take the time to comprehend the ins and outs of your situation. This allows them to provide a quality solution and a comprehensive system handover upon commencement.
Furthermore, you can call them for advice and enquire about the latest product updates in future years in some cases for the entire 25 years of your systems life. They will also know how to integrate future products, such as car chargers etc., with your existing system. A city-based or overseas call centre, where the staff receives minimal training to maximise sales, cannot offer you the trusted service you need over the phone.
Finally, using a local solar installer enhances economic growth in the local community. This is because local solar installers employ local staff. They will work hard to improve their employees’ customer service skills. This is because they receive most of their customers through referrals.
Local solar installers typically purchase their equipment from local wholesalers and other suppliers. This means your money is helping to support local businesses and your community – a real win-win.