Omnidian and Sigenergy Partner to Revolutionise Solar Battery Support – By Your Energy Answers
In a major industry development, Omnidian has announced an exciting new partnership with Sigenergy, a leading player in advanced battery storage solutions. This collaboration combines next-generation battery technology with exceptional customer and installer support, setting a new standard for the solar energy sector.
Sigenergy’s Rise to Success in the Australian Market
Sigenergy’s journey has been nothing short of impressive. Since its successful launch in Australia, the company has quickly emerged as one of the fastest-growing battery brands on the market. Known for its innovative energy storage solutions, Sigenergy is revolutionising how consumers store and use solar power, especially in the three-phase and off-grid space.
Their commitment to quality, reliability, and cutting-edge technology has made them a trusted name in the solar industry in a very short time.
Now, with this new partnership with Omnidian, Sigenergy is taking its after-sales services to the next level, ensuring that both installers and customers have a smooth, efficient, and worry-free experience from installation through to long-term maintenance.
Omnidian Expands Its Reach and Strengthens Partnerships in the Australian Solar Market
Since launching in Australia in early 2022, Omnidian has quickly positioned itself as a key player in the country’s rapidly expanding solar market. Known for its innovative technology solutions, the company specialises in solar performance assurance, providing both residential and commercial clients with long-term support and optimisation services.
A significant step in Omnidian’s growth was its recent acquisition of Solar Service Guys (SSG), one of Australia’s largest and most trusted solar service networks. This acquisition further solidifies Omnidian’s commitment to the Australian market, enhancing its service offerings with SSG’s 17 years of expertise in solar lifecycle management. By combining SSG’s local knowledge with Omnidian’s advanced technology platform, the partnership ensures solar systems across Australia continue to operate at their highest potential. This strategic move is set to provide a stronger, more comprehensive service network for solar owners, installers, and asset managers, establishing Omnidian as a leader in the after-sales and performance assurance sector.
A Partnership Built for Success
The partnership between Omnidian and Sigenergy is set to offer a range of services designed to support both installers and customers throughout the entire solar journey. These services include:
- Real-Time Installer Support – Instant assistance during installation, fault diagnosis, and troubleshooting to minimise downtime and ensure a hassle-free setup.
- Streamlined Communication & Ticketing – End-to-end management of customer and installer calls, including ticket creation, ensuring timely responses via phone, email,
and web forms. - Efficient Enquiry Handling – Prompt resolution of customer inquiries, delivering a smooth and stress-free service experience.
Will Hall, Managing Director of Sigenergy for Australia and New Zealand, commented on the significance of this collaboration:
“At Sigenergy, we are committed to providing the best battery technology and real support for our partners. By joining forces with Omnidian, we ensure that installers and customers have a trusted partner every step of the way”
David Pethick, Omnidian’s President in Australia, highlighted how this partnership adds value to the solar industry:
“This partnership with Sigenergy showcases the power of combining exceptional products with outstanding support. We’re excited to work together to set a new standard of OEM support in the industry, empowering retailers and installers to provide customers with unparalleled value.”
Redefining OEM Support for a Brighter Future
This collaboration signifies a shift towards a more integrated approach to solar solutions. By combining world-class battery storage technology with Omnidian’s best-in-class support services, Omnidian and Sigenergy are setting a new benchmark for what true product-plus-solution partnerships should look like.
This partnership not only enhances the installer and customer experience but also strengthens the foundation of the solar industry as a whole.
Installer Support: A Key to Success in the Solar Industry
As the solar industry continues to grow at a rapid pace, reliable and effective installer support has become more critical than ever. Installers are at the heart of the solar ecosystem, and providing them with the right tools and support to install systems reliably and fast is becoming a must have, especially when it involves larger home storage solutions, where every party involved seeks a smooth experience for both the installer and their customers.
Omnidian’s role in this is clear:
- Real-Time Assistance for Installers: Omnidian’s responsive support ensures a seamless installation process with quick issue resolution, helping installers avoid costly delays and complications.
- Reduced Workload Pressure: With asset monitoring and pre-emptive troubleshooting, installers can focus on their core tasks—installing solar systems—while Omnidian handles potential issues before they escalate.
- Strengthened Reputation: A strong support network boosts trust between installers and homeowners, helping installers build long-term relationships and stand out in a competitive market.
Omnidian’s partnership with Sigenergy underscores the importance of support systems in the solar industry. Will Hall emphasised:
“The future of solar is built on partnerships that go beyond just products. By working with Omnidian, we’re ensuring that installers have everything they need to succeed, allowing homeowners to enjoy the best possible experience—from installation to long-term use.”
At Your Energy Answers, we are thrilled to report on this industry-shaping collaboration. Sigenergy and Omnidian’s commitment to combining innovative technology with robust support services is setting a new standard for the solar and energy storage sectors. Together, they are creating solutions that not only meet the challenges of today but are givinh end customer the experience that will only help to have quality solar and battery adoption grow.
