The Importance of Quality and After-Sales Service in Solar Installations: Insights from Will Redfern
In a recent podcast, Will Redfern, founder of NSW Country Solar, shared his expertise and experiences in the solar industry, highlighting the significance of quality and after-sales service in solar installations. With over eight years of experience in the field, Will emphasised the importance of choosing the right solar system and installer to ensure long-term reliability and efficiency.
The Journey to Solar Expertise
Will’s journey in the solar industry began after transitioning from electrical work. He quickly realised the importance of quality products and installations, especially after encountering poorly installed systems that failed within a few years, leaving customers with no recourse. This experience led him to focus on premium products and installations, prioritising quality over cheap prices.
The Difference Between Cheap and Premium Solar Systems
The podcast discussion centred around the differences between cheap and premium solar systems. Will explained that the main differences lie in the quality of products, inverters, and installation methods. He emphasised that cheap systems may seem appealing but often lead to issues down the line, such as panel deterioration, water damage, and electrical faults. “The quality of product, the cells that are inside it, the way it’s put together…mostly the only reason a cell will really fail if it’s of somewhat decent quality is the thing that it’s encased in doesn’t do its job,” Will noted.
The Importance of Inverter Quality
Will also highlighted the significance of inverter quality, stating that it’s crucial to choose a decent quality inverter. “They’re like anything electronic. They will fail at some point,” he said. However, a good quality inverter can make a significant difference in the overall performance and longevity of the solar system.
Installation Methods Matter
In addition to product quality, Will emphasised the importance of proper installation methods. He explained that cheap installers often prioritise quick installations over quality work, leading to issues down the line. “It’s not hooked up properly, it’s not wired properly, they haven’t done any checks, they’ve just literally thrown it on the roof and they’re out of there,” Will said.
The Challenges of Regional Solar Installations with Will from NSW Country Solar
The conversation also touched on the challenges of installing solar systems in regional areas. Will explained that companies may prioritise quick installations over quality work, and customers may be left with no recourse when issues arise. “We’re forever getting phone calls from either of themselves saying, ‘Hey, we put a system on in such and such a place and the customers rang us, it’s not working. Can you go and look at it?'” Will shared.
After-Sales Service: The Key to Long-Term Reliability
Will emphasised that after-sales service is “massive” in the solar industry. He explained that even with quality systems, issues can arise, and having a reliable installer who can address problems promptly is crucial. “We have systems that sometimes have issues…but about overvoltage…Regional New South Wales has had a massive overvoltage issue for several years now, since the solar’s really gone well, and it hasn’t been rectified yet,” Will noted.
The Risks of Cheap Solar Systems with Will
The podcast discussion also highlighted the risks of choosing cheap solar systems. Will explained that these systems may seem appealing due to their low upfront cost but often come with hidden costs and risks. “You cannot get a solar system for $2,500, even for $4,000, and get a 25-year warranty that has any meaning…you’re literally entering the gambling game,” Will warned.
Conclusion
In conclusion, the podcast with Will Redfern underscored the importance of prioritising quality and after-sales service when choosing a solar system and installer. While cheap options may seem appealing, they often come with hidden costs and risks. By investing in premium products and installations, customers can ensure long-term reliability, efficiency, and peace of mind.
